Catering pediatric patients required us to master the know-how to ease the process. They have their own tantrum which can be hard to control. Here is some know-how to cater for the little buddy :
Let them open up to you
Children can be defensive when meeting strangers, thus, as someone who has to deal with pediatric patients, we have to introduce ourselves in a manner that caught their attention. Then, we start to have a little chit chat with them to help them open up to us. For instance, we can talk about the topic that they are interested in.
Build trust
When the patients open up to us did not mean they trust us yet. Therefore, we have to gain and build trust. One of the ways is to listen to them. When they see and felt that we listen to them, trust will slowly build between patients and us. Especially teenagers.
Create comfortable environment
From a children’s point of view, the hospital is perhaps one of the scary places for them. To lessen the feeling, we as healthcare personnel should create a brighter ambience for the children to be comfortable.
Communicate on their level
The range of age for pediatric patients cover from 0 to 18 years old which have different levels of maturity. Hence, we have to use a simple expression so that they understand the information that we are trying to deliver. To illustrate, when pediatric patients come to a radiology department for an examination, we need to explain the procedure using the vocabulary of their level.
For pediatric patients who are too shy to speak, we can try to gain information with assistance from the parents.
- Fasehah Hani
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